Cancellation & Refund Policy

1. Which cancellation terms apply to you

Every holiday shows its cancellation schedule on its package page and in your quotation. The schedule shown for your holiday at the time you book is the one that applies to your booking.

Our current holiday packages use the schedule below. Charges are a percentage of the total package cost, counted from the date we receive your cancellation in writing.

Why there is a charge: hotels, transport and tours are booked and paid to suppliers well before you travel, and many of those suppliers charge us whether or not the trip goes ahead.

2. How to cancel

Email contact@tourbodies.in from the address you booked with, quoting your booking reference. A WhatsApp message or call is welcome, but the cancellation date is the date we receive it in writing by email. We will acknowledge it and send you a statement of the charges and the refund due.

3. Costs that cannot be refunded

• Visa fees and embassy or VFS charges, once an application has been submitted.
• Flights, which follow the airline's fare rules. Many economy fares are non-refundable.
• Any component marked non-refundable in your quotation, such as special permits or event tickets.
• Bank or card charges for the original payment.

4. Changing your booking

To change dates, travellers or hotels, contact us as early as possible. Changes depend on supplier availability and may carry supplier charges or a modification fee, which we will tell you before you agree to the change. Reducing the number of travellers is treated as a cancellation for the travellers removed.

5. How and when refunds are paid

Your refund is the amount you paid, less the cancellation charge and any non-refundable costs listed above. We approve it once suppliers have confirmed the cancellation, and then credit it within 7–10 working days to the original payment method, unless we agree another method with you in writing.

After we release a refund, your bank or card issuer may take a few more days to show it. If you have not received it after that, check with your bank first, then email us and we will share the refund reference.

Where tax has already been collected and paid to the government (for example TCS on an overseas tour package), it is handled under the applicable tax rules and may not be refunded in cash. Your refund statement will show this.

6. Failed or duplicate payments

If money left your account but your booking was not confirmed, or you were charged twice for the same booking, the extra amount is refunded in full to the original payment method within 7–10 working days of our confirming it. Tell us with the payment reference shown by your bank or Razorpay.

7. If Tourbodies cancels your holiday

If we cancel before departure for a reason within our control, you choose one of:

• a full refund of everything you paid us, within 7–10 working days;
• new dates or a similar holiday, at no extra cost for the same services; or
• a travel credit for the amount paid, valid for 12 months.

We will tell you by email and set out the options in writing.

8. Events beyond anyone's control

If a natural disaster, conflict, epidemic, government restriction or similar event stops a holiday going ahead or cuts it short, we refund what we are able to recover from suppliers for services not used, and help you rebook where possible. Travel insurance is the best protection for costs we cannot recover. If a trip is cut short for another reason, refunds for unused services are worked out case by case and confirmed in writing.